Get in touch
We're here for every glass.
A question about your membership, a delivery, or a wine you'd like to find again? Call or write to us and we'll take care of it.
Members: skip a shipment, update your card or change your address anytime under My Account → My Subscriptions.
Go to My AccountSend us a note
Tell us how we can help.
Pick a topic so your message reaches the right person on our team.
- About an order? Add your order number, it helps us find it right away.
- Something wrong with a bottle? Tell us which wine and what happened, and add a photo if you can.
- Winery or trade? We work directly with family producers. Choose "Wineries & trade" and tell us about your estate.
Our promise
7 years of exceptional wines & service.
Human customer service
No bots. No phone menus. Just real people who love wine, and care about yours.
Something wrong with a bottle?
We choose every bottle with care and stand behind it. If a wine arrives damaged or faulty, email us at contact [at] bonnerprivatewines.com with your order number and a photo, and we'll work with you on a fair solution.
Carefully shipped, perfectly preserved
Your wines rest in our temperature-controlled California cellar and are packed by hand for safe, reliable delivery. Never rushed, always protected.
Quality you can taste
Our wines aren't mass-produced. They come from small, family-run estates, handcrafted with as little intervention as possible, and chosen bottle by bottle.
Shipping
How your wine reaches you.
Every bottle leaves our warehouse in Sonoma, California, and travels with UPS straight to your door. We plan each shipment so the wine arrives the way the winemaker intended.
Shipped from Sonoma
Your wines are stored and packed at our warehouse in Sonoma, CA, and shipped with UPS.
Out Monday to Wednesday
We only ship early in the week so your bottles never sit in a hot truck or warehouse over the weekend. Orders placed after 11am PT on Wednesday ship the following Monday.
Delivery times
Ground: usually 7–10 business days after it ships.
2-Day: within 2 business days after it ships.
Weather-smart shipping
We plan around the season. Depending on conditions we may add ice, use cold-chain shipping or hold a shipment until it's safe. Carrier options change every year, and we always pick what's best for your wine.
Adult signature, 21+
Because it's alcohol, someone 21 or older must sign and show ID at delivery. Ship to an address where an adult will be home, or to your office.
No P.O. boxes
We can't deliver wine to P.O. boxes. Please use a street address, home or work.
From 3 bottles
We don't ship single bottles. Our packaging starts at 3 bottles, which protects the wine and cuts waste in boxes and freight.
Alaska & Hawaii
Yes, by air only, for an additional fee. We don't ship to Canada or outside the U.S.
Quick answers
Before you write.
The questions our members ask most often. If yours isn't here, call or email us and we'll help.
See all FAQsIs everything a subscription?
No. You can buy from our online shop anytime, membership or not. Our wines come from small family estates and are hard to find in U.S. stores. For many of them, we’re their only importer in the US. Members get first dibs on new wines and our best discounts.
How often will my wine arrive?
It depends on your club. The Hidden Vineyards Collection ships every month, the Extreme Altitude Wine Club every two months and The Wine Explorer’s Club every three months. You’ll always get an email before each renewal.
How do I skip a shipment?
Log in to My Account, open My Subscriptions and choose Skip Shipment. If you prefer, call us at 1-844-733-5249 or email us at contact [at] bonnerprivatewines.com and we’ll do it for you.
How do I update my card or shipping address?
You can change both yourself in My Account. If you’d rather we handle it, just write to us. We can even schedule a call.
How do I cancel my membership?
Email us at contact [at] bonnerprivatewines.com or call 1-844-733-5249. We’ll take care of it.
What if something is wrong with my wine?
Wine, sadly, isn’t like a power tool. A hardware store can resell a hammer you’ve used a couple of times, but once a cork is pulled, the bottle is a total loss to us. That’s why we can’t offer full refunds on opened bottles.
But if a wine arrives damaged or faulty, email us at contact [at] bonnerprivatewines.com with your order number and a photo, and we’ll work with you on a fair solution.
Stay in touch
The best way to hear from us.
Email comes first: renewal notices, new releases and our letter all land in your inbox. For the rest, pick your channel.
Don't miss a thing: add contact [at] bonnerprivatewines.com to your contacts so our emails don't end up in spam or Promotions.
Your next glass awaits.
The Bonner Private Wine Partnership is your passport to the world's most extraordinary small-batch wines, sourced from remote, family-run vineyards across Europe and South America. We deliver handcrafted wines, made with as little intervention as possible and hard to find in stores… and the stories behind them.
No middlemen. No mass production. Just real wine, for those who crave something rare.
You must be 21 or older to purchase alcohol · Please enjoy responsibly