Help & answers

Frequently asked questions

Behind every bottle is a journey. Here's where we answer the practical side of it.

Topics

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Clubs & membership

Pick the club that fits you on our Choose Your Club page and sign up online. Your first shipment is prepared right away.

We have three: the Extreme Altitude Wine Club, the Hidden Vineyards Collection and The Wine Explorer’s Club. Each has its own focus and its own schedule.

If you can’t decide, call or email us. We’re happy to help you choose.

It depends on your club. The Hidden Vineyards Collection ships every month, the Extreme Altitude Wine Club every two months and The Wine Explorer’s Club every three months. You’ll always get an email before each renewal.

Not directly, but you can always reach out before a shipment goes out if there’s something you’d like to request or avoid. We’ll do our best to accommodate.

No. You can buy from our online shop anytime, membership or not. Our wines come from small family estates and are hard to find in U.S. stores. For many of them, we’re their only importer in the US. Members get first dibs on new wines and our best discounts.

Yes. Visit our online shop to reorder your favorites. If a wine has sold out, we’ll suggest something similar.

Every collection booklet is in our Booklet Library.

Your account & billing

Log in to My Account, open My Subscriptions and choose Skip Shipment. If you prefer, call us at 1-844-733-5249 or email us at contact [at] bonnerprivatewines.com and we’ll do it for you.

Email us at contact [at] bonnerprivatewines.com or call 1-844-733-5249. We’ll take care of it.

You can change both yourself in My Account. If you’d rather we handle it, just write to us. We can even schedule a call.

Your card is charged automatically a few days before your shipment goes out, and you’ll be notified by email.

You’ll get an automated email, so please check your spam folder. Once your card is updated, let us know and we’ll process your order again right away.

You can unsubscribe or change your preferences from the link at the bottom of any of our emails.

Shipping & delivery

Anywhere in the United States except Arkansas, Delaware, Mississippi and Utah. If you live in one of these states, please choose another delivery address. We can’t deliver to P.O. boxes.

Alaska and Hawaii, yes, but by air only, for an additional fee. We don’t ship to Canada or anywhere outside the United States.

Every order ships from our warehouse in Sonoma, California, with UPS, Monday to Wednesday only. That way your wine never sits in a warehouse or truck over the weekend.

Ground usually arrives 7–10 business days after it ships; 2-Day within 2 business days. Orders placed after 11am PT on Wednesday ship the following Monday.

You can ask, and we’ll try. We can’t guarantee exact timing because it depends on the carrier’s schedule.

Because it’s alcohol, the UPS driver must see ID and get a signature from someone 21 or older. They can’t leave the box at your door. Ship to an address where an adult will be home, or to your office.

UPS will try to deliver three times. You can also ask UPS to hold your package at a local UPS store for pickup.

No. Our packaging starts at 3 bottles. Shipping bottles one at a time means more boxes, more packing material and more freight per bottle, so we keep it to 3 or more. It’s better for the wine and for the planet.

We plan every shipment around the season. Depending on conditions we may add ice, use cold-chain shipping, or hold your shipment until it’s safe to travel. What carriers offer changes every year, and we always choose what’s in your wine’s best interest.

If something's wrong

Email us at contact [at] bonnerprivatewines.com as soon as you can, with your order number and a photo. We’ll look into it and do our best to solve it with a replacement, a substitute wine or a credit to your account, subject to availability.

Wine, sadly, isn’t like a power tool. A hardware store can resell a hammer you’ve used a couple of times, but once a cork is pulled, the bottle is a total loss to us. That’s why we can’t offer full refunds on opened bottles.

But if a wine arrives damaged or faulty, email us at contact [at] bonnerprivatewines.com with your order number and a photo, and we’ll do our best to solve it with a replacement, a substitute wine or a credit to your account, subject to availability.

Our wines

From remote, family-run vineyards across Europe and South America. They’re small-batch and handcrafted, made with minimal intervention, and we buy directly from the families who make them. No middlemen, no mass production.

All wine naturally contains a small amount of sulfites from fermentation. We do our homework and look for wines made without added sulfites, checking directly with each winemaker. We can’t certify it for every bottle, but we do our best to stay away from them.

Our wines don’t carry an official organic certification, so we can’t display organic labels. Many of our producers follow sustainable or biodynamic practices, and our Argentine growers don’t use pesticides: at those high altitudes, chemical treatments usually aren’t needed.

We can’t guarantee it. Some winemakers clarify their wines with egg, so we don’t label any of our wines as vegan.

Keep it in a cool, dark place, ideally between 55°F and 65°F, away from direct sunlight.

We’re not strict about this. We usually enjoy our wines a little cooler than the “official” recommendations, since they warm up in the glass. Start slightly cool and you’ll find the temperature that feels right.

Staying in touch

Call 1-844-733-5249 or email us at contact [at] bonnerprivatewines.com, Monday to Friday, 9am–5pm EST. Real people answer every call and email: no bots, no phone menus.

Usually within one business day.

Of course. We love hearing from members and can suggest bottles, pairings or regions to explore next.

In our Wine Explorer’s Letter: stories, tasting notes and travels in the world of wine. On YouTube you’ll find a bit of everything, from glassware and wine openers to wine regions and educational tastings.

Add contact [at] bonnerprivatewines.com to your contacts. If you use Gmail and find us under Promotions, drag one of our emails to Primary and choose “Yes” when Gmail asks. That way you won’t miss renewal notices or new releases.

If you’d like to become an affiliate or partner, write to us at contact [at] bonnerprivatewines.com.

For press, media requests or interviews (most often with Diego, and also with Will or Julien), email us at contact [at] bonnerprivatewines.com or call 1-844-733-5249.

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Hours

Mon–Fri, 9am–5pm EST
Go to the contact page

Members: skip a shipment or update your card anytime in My Account.

Your next glass awaits.

The Bonner Private Wine Partnership is your passport to the world's most extraordinary small-batch wines, sourced from remote, family-run vineyards across Europe and South America. We deliver handcrafted wines, made with as little intervention as possible and hard to find in stores… and the stories behind them.

No middlemen. No mass production. Just real wine, for those who crave something rare.

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