PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Our normal business hours are: 9:00 am to 5:00 pm (EST) Monday through Friday
All sales on this site are processed and managed by WineVIP, Wine is sold by participating Winery or retailer. You may wish to review the winery or retailer terms and conditions of sale.
Wine is sold by licensed winery or retailer depending on your state.
WE CANNOT SHIP TO THESE STATES:
Arkansas, Delaware, Utah
If you live in one of these states, you’ll need to select an alternative delivery destination.
*Note: Shipping is available to Alaska & Hawaii for additional fee*
Please be aware: We cannot deliver to P.O. boxes.
Someone 21 years or older must be present to sign for the alcohol when it is delivered.
We recommend shipping the wine to your business address.
You must be 21 years or older to order.
By placing an order you represent that you are at least 21 years of age.
Winery or retailer is the seller of record depending on your state.
Applicable sales tax is included.
If visibly intoxicated upon delivery, you will not be allowed to receive the wine.
Void where prohibited by law.
Refunds
Damaged or faulty wine. If a bottle arrives damaged or a wine is faulty, email us at contact [at] bonnerprivatewines.com with your order number and a photo. We’ll do our best to solve it with a replacement, a substitute wine or a credit to your account, subject to availability.
Refunds. Once a bottle has been opened it can’t be resold, so we don’t offer refunds on opened wine. Unopened bottles returned within 30 days of delivery can be refunded, less shipping. Every request is reviewed case by case, and any refund is at our discretion.
Cancelling your membership. To cancel, email us at contact [at] bonnerprivatewines.com or call 1-844-733-5249, Monday to Friday, 9am to 5pm EST.
Offers subject to availability
In the unlikely event of a wine becoming unavailable, a substitute of similar style and of equal or greater value will be supplied. VinAccess International LLC and participating licensee reserves the right to refuse any order. State and local policy governs all transactions. VinAccess International LLC only facilitates orders from adults at least 21 years old.
Shipping
Temperature Extremes: our default means of shipping is UPS ground.
What if I cannot be home during normal business hours to receive my wine shipment?
Since the signature of an adult 21 or older is required by law to receive a wine package, many of our customers have the wine delivered to their workplace.
- Have their wine rerouted to a friend or neighbor.
- Ask for UPS to hold the shipment (up to 5 days) at their location closest to you.
If you want to change your shipping address, please email us via our secure form or call 1-844-733-5249, Monday through Friday from 9am to 5pm EST.
I have received different wines from those I ordered. Is this correct?
The vast majority of our wines are produced in very small quantities – sometimes just a few barrels. The care you can lavish on a small batch is just that much greater. And it shows. One consequence of this policy is that occasionally we run out of the wines we write to you about. If we do run out, we choose (with great care) an alternative, always of equal or greater value, and as close as possible in style to the wine offered.
Shipping Policy
State laws on wine shipping aren’t always straightforward but are under constant review, meaning the list of states that allow direct-to-home wine shipment is ever growing. As soon as a state becomes available, you can be sure we’ll add it to our list.
By federal law, you must be at least 21 years old to order and receive wine. When you place an order you will be asked to confirm that you are 21 or older. Federal law also insists that someone at least 21 years old is present to sign for the package.
If no one is available to sign for the package during normal business hours at your shipping address, we recommend the order is shipped to your business address. Alternatively, you can utilize the UPS ‘Hold for Pickup service” service (*see below for details).
*UPS offers an option to ‘Hold for Pickup service’, a convenient choice for when you can’t be there to accept delivery. It is simple to use. Once you receive your first attempted delivery you can select the UPS location where you wish your package to be held. On the next delivery attempt, your package will be sent to this location, ready for your collection.
Rerouting Alcohol Shipments
Once the package leaves the warehouse, it can be difficult to reroute it. Contact us if you need the package to arrive at a different destination.
Rerouting to another residential or business address will incur additional charges.
Re-shipping Undeliverable Packages
Once a package has been returned to us, we will contact you regarding the reshipment. If the package is to be reshipped, we will collect the reshipment fee at that time and send you the new tracking information.
Packages returned to us due to an incorrect or undeliverable address may incur return charges. You will receive credit for the returned product, however, the shipping back to us is non-refundable in the event of a package returned under these circumstances.
REFUND POLICY
Depending on the club, shipments go out every month, every two months or every three months. We’ll email you before each renewal, and you can skip a shipment from My Account. For damaged or faulty wine and refunds, see “Refunds” above.
Why can’t we offer the same deal on all orders? Wines, sadly, are not like power tools. A hardware store can always resell a hammer you used a couple times. Not so for a bottle of wine. Once you pop the cork, it’s a total loss to us. For that reason, we cannot offer full refunds on exclusive wine offers. But don’t worry, if the wine arrives and there’s something wrong with it, email us with your order number and a photo, and we’ll do our best to solve it with a replacement, a substitute wine or a credit to your account, subject to availability. As a Bonner Private Wine Partnership member, your satisfaction is all-important to us.
Tracking your package
Each club member will receive a notification email including carrier tracking when the package leaves the facility.
Limited Exclusive offers:
A note about our Satisfaction Guarantee: Wines, sadly, are not like power tools. A hardware store can always resell a hammer you used a couple of times. Not so for a bottle of wine. Once you pop the cork, it’s a total loss to us. For that reason, we cannot offer full refunds on these offers. But don’t worry, if the wine arrives and there’s something wrong with it, email us with your order number and a photo, and we’ll do our best to solve it with a replacement, a substitute wine or a credit to your account, subject to availability. As a Bonner Private Wine Partnership member, your satisfaction is all-important to us.
Placed an order. What next?
1. You will receive an order confirmation email with your order summary.*
2. As soon as your order ships from the warehouse, you will receive a shipping confirmation email with your UPS tracking information.
3. Please track your package using the UPS tracking service. Someone 21+ years of age MUST be present to sign for the package upon delivery – no exceptions!
4. UPS will attempt delivery a maximum of 4 times. After 4 delivery attempts, your package will be sent back to our warehouse.** If you’d like to change the delivery address or prefer to pick up the package at the nearest UPS depot, you can do so on the UPS tracking service website.
*Please ensure your email address is correct, otherwise, you will not receive the order and shipping confirmation emails.
**If delivery is attempted 3 times with no success or if you fail to retrieve your package at the UPS depot by the stated deadline, a shipping fee will not be refunded to the customer.
Support
For any issues, breakage or error in your shipment, please contact us as soon as possible at [email protected] . Your complete satisfaction is of the utmost importance to us.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Bonner Private Wine Partnership. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Bonner Private Wine Partnership or any of our suppliers. Any other use, is strictly prohibited, unless authorized by Bonner Private Wine Partnership in writing. You further agree not to change or delete any proprietary notices from materials downloaded from the site. Additionally, all trademarks, service marks and trade names of Bonner Private Wine Partnership used in the site are trademarks or registered trademarks of Bonner Private Wine Partnership.
Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Bonner Private Wine Partnership disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Bonner Private Wine Partnership does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Bonner Private Wine Partnership does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Neither Bonner Private Wine Partnership nor WineVIP nor the participating licensee shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Bonner Private Wine Partnership has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Bonner Private Wine Partnership product is mistakenly listed at an incorrect price, Bonner Private Wine Partnership and participating licensee reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Bonner Private Wine Partnership on behalf of the licensee shall issue a credit to your credit card account in the amount of the incorrect price.
Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Bonner Private Wine Partnership without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and miscellaneous, shall survive any termination. Bonner Private Wine Partnership may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to us.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products from Bonner Private Wine Partnership) shall be in the state or federal courts located in Marin County, California. Any cause of action or claim you may have with respect to the site must be commenced within one (1) year after the claim or cause of action arises. Bonner Private Wine Partnership’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Bonner Private Wine Partnership may assign its rights and duties under this Agreement to any party at any time without notice to you. Offer void where prohibited.
WARNING: CA Residents – Prop 65 – Drinking distilled spirits, beer, coolers, wine and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information go to www.P65Warnings.ca.gov/alcohol
Use of Site
Impersonation of others, including a Bonner Private Wine Partnership or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Indemnification
You agree to indemnify, defend, and hold harmless Bonner Private Wine Partnership or VinAccess International LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Bonner Private Wine Partnership, may at times, link to sites operated by third parties. However, Bonner Private Wine Partnership has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Bonner Private Wine Partnership. These linked sites are only for your convenience and therefore you access them at your own risk
